12/20/2011

KRÜSS improves customer services



With the new Customer Support Lab KRÜSS has again extended the range of customer services at our Hamburg headquarters. In future training courses, seminars and instrument demonstrations for customers and other interested persons will be held in the lavishly appointed laboratories and conference rooms.

Dr. Tobias Winkler, manager of the new customer service centre, and his team are already using the Customer Support Lab (CSL) for instrument training courses for customers and authorized dealers and for feasibility studies in the framework of sales advisory services. In future, seminars on the subjects of contact angles, tensiometry and foam analysis as well as software training courses will be held in the laboratory and neighbouring conference room.

The lavishly appointed laboratory, with direct access to all measuring methods included in the KRÜSS range, with state-of-the-art hardware and software, offers particular advantages. It makes it easier to provide the link between theory and practice in seminars and training courses and offers sales advisors the possibility of reacting to the customers' ideas in a very flexible manner.

A further focal point in the use of the laboratory will be in carrying out practical tests on new KRÜSS products. New products will only be brought onto the market when they have proven themselves after routine use by product specialists.

Source: A. KRÜSS Optronic GmbH