Commercial Quality Professional (m/f/d)

Your Tasks:

• managing PQCs reported in Australia and New Zealand
  
• ensuring timely reporting, investigation, and closure
  
• providing prompt and compliant responses to queries raised by Health Authorities
  
• escalating significant issues to Senior Management
  
• acting as the owner of relevant local procedural documents for Australia and New Zealand
  
• leading reporting activities, including metrics analysis and trend identification
  
• identifying, proposing, and implementing opportunities for process and system improvement
  
• Complaint Processing
  
• Stability Assessments
  
• Retrieval of Complaint Samples / Shipment to Manufacturer
  
• Reconciliation
  
• Filing & Archiving
  
• Procedural Documents and training
  
• Metrics and Management Reporting, Process improvements
  
• Audit Support

Your Qualifications:

• Bachelor's degree in pharmacy, medical or life science
  
• Excellent verbal and written communication skills
  
• Experience in working with and managing multiple computer databases
  
• Experience in managing different stakeholders via building strong collaboration and partnership
  
• Experience in either Quality or Customer Service Role
  
• Experience in clinical, pharmaceutical or medical devices industries is preferable

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